I firmly believe that companies have to keep a clear line of communication open between themselves and their SEO partner. Bringing in a third party to handle your SEO is a great idea if none of your current in-house employees have the background or the time to handle implementing an SEO plan. But to create the most applicable SEO strategy, your outside SEO partner needs insider knowledge into your company. That’s why it is important you keep them well informed about what is going on with your company and brand, especially anything that deals with the marketing department.
That being said, I feel that sometimes clients go overboard for the sake of communication. I do want to know what is going on at your company, especially if you are thinking about launching a new website or are bringing in a new employee to the marketing department that I will be working with. These scenarios directly affect the job I am trying to do for you. Staying informed is how I know I am on the right track or if I need to change the plan up a bit. But that is what our scheduled meeting times are for!
I take customer service very seriously. When I try to contact someone I’ve hired to do something for me, even if it just a landscaping service, I expect them to get back to me within a reasonable amount of time. Because I expect that of those who I hire, I try to give the same consideration to those who hire me. I’ve responded to emails and voicemails on the weekends, in the middle of the night or incredibly early in the morning. I want my clients to know that I take their business very seriously.
But sometimes clients get a little over-zealous. I’ll get a bunch of emails from one client in one day, or have a quick phone call turn into a full-blown department conference call. I do appreciate the enthusiasm; it is much better than being blind sided with a big change. But in the world of SEO there is nothing so urgent that it can’t wait.
I say it again and again, SEO is a long-term process. It builds upon itself over time and you will rarely, if ever, see your actions have irreversible effects overnight. There are few crises in SEO that can only be solved in a limited time frame. So please, don’t fret over the small details and waste time worrying. There is nothing so pressing that it can’t wait until our next scheduled meeting.


